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Let The Numbers Speak

 

Typical Measures

Lead conversion

Time-to-resolution

Sales

Workforce efficiency

Customer engagement

Customer satisfaction

 

Salesforce is often used as a strategic business platform or may be found as a key enabler for digital transformation. 

 

Whatever the business objectives, it is very important that the Executive Sponsor and Stakeholders are able to demonstrate the value of the investment and on-going benefits. This can be achieved by measuring the contribution to key performance indicators (KPIs).

Many organisations have long-established performance and quality metrics that the Salesforce changes can be linked to. Our consultants can help you identify and measure the benefit drivers expected from the Salesforce changes, including pre-deployment baseline measures and post-implementation measures. 

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